Refund Policy

Refund Policy

Last updated: 12/11/2024

Thank you for shopping with HS SCENTS. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy carefully.

1. Eligibility for Refund

  • You are eligible to request a refund within 7 days of receiving your product.

  • To qualify for a refund, the item must be:

    • Unused and in the same condition as received

    • In its original packaging

    • Accompanied by the receipt or proof of purchase

2. Non-Refundable Items

Certain items are non-refundable, including:

  • Perishable goods

  • Sale or clearance items

  • Customized or personalized products

  • Items damaged due to misuse

3. Refund Process

  1. Submit a Request: Contact us at [Your Contact Email or Phone Number] within 7 days of receiving the item.

  2. Return the Item: Ship the product back to us at [Your Return Address].

    • Customers are responsible for return shipping costs.

  3. Inspection and Approval: Once we receive the item, we will inspect it to ensure it meets the refund criteria.

  4. Refund Issuance: Approved refunds will be processed within 7-10 business days.

    • Refunds will be credited to the original payment method.

4. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  • Check with your bank or payment provider, as processing times vary.

  • Contact us at +92 348 9794182 or hsperfumes2@gmail.com for further assistance.

5. Contact Us

If you have any questions about our refund policy, please contact us at:

Email: hsperfumes2@gmail.com 
Phone: +92 348 9794182